|Help | After Ordering||
Track a Shipment
Order Processing Times
Shipping transit times are not under the direct control of Stamps.com, and Stamps.com is not responsible for shipping delays due to weather, natural disaster, or causes beyond our shipping carrier's control.
If for some reason you have NOT received your order after 14 business days, please contact our customer service department via e-mail at email@example.com.
Remember, you must own the rights to the photograph, image, graphic, or logo that you submit. If it is unclear to us that this is the case, we will not accept your image. Also, if we think your submission will result in a low quality product (e.g. the image is too dark), we may choose not to process the order.
Please note that owing to privacy concerns, our customer support representatives do not have access to the image(s) that you submitted. As such, they cannot provide details on why your submission did not meet our Content Restrictions.
If your order contained multiple images in which some did not meet our Content Restrictions, we will process only those image(s) that met our Content Restrictions. If for some reason, you do not want the remainder of your order, you may return your order for a refund after you receive it.
Cancel an Order
After you cancel an order, it may take several minutes before the request is processed and reflected in the system.
If you fail to cancel your order before it passes the image approval phase, it cannot be cancelled. If the sheets are undamaged and unused, you may return your order for a full refund once you receive it in the mail. For more information about our return policy click here.
Please note: After you place an order, it may take up to one hour before any changes or cancellations can be made to it.
In the case of a defective item, Stamps.com will honor the applicable warranty period if it exceeds 30 days. In such an event, please contact Customer Support. All sales of clearance, discontinued, or retired items are final, they cannot be returned for refund.
To receive a refund or to exchange an item, please follow the instructions on our returns / exchange form.